This Privacy Policy explains how Westlake Tint Co. LLC ("Westlake Tint Co.", "we", "us" or "our") collects, uses and protects information when you visit westlaketint.com, request a quote, book an appointment, or communicate with us by phone, text message or email.
1. Information we collect
Information you give us
- Quote requests: your first name, phone number, vehicle (year, make and model), the service you are interested in, and anything else you choose to tell us in the message field.
- Appointment booking: the details you enter in our online calendar, such as your name, phone number, email address and the time you select.
- Communications: the content of calls, text messages, emails and social media messages you send us, and any photos of your vehicle you share for a quote.
Information collected automatically
- Technical data: your IP address, browser and device type, the pages you visit and the website that referred you.
- Campaign data: if you arrive from an ad or a link with tracking tags (for example UTM parameters), we may record which campaign brought you to our site.
We do not ask for or collect payment card numbers through this website.
2. How we use your information
- To respond to your quote request and give you pricing.
- To schedule, confirm, remind you about and reschedule appointments, including vehicle pick-up and drop-off if you request it.
- To perform our window tint services and honor our lifetime warranty.
- To answer your questions and provide customer support.
- To send you text messages you have agreed to receive (see Section 3).
- To understand how visitors use our website and improve it and our advertising.
- To keep business records, prevent fraud and spam, and comply with the law.
We do not sell your personal information.
3. Text messages (SMS)
If you check the consent box on our quote form, book an appointment, or otherwise agree to receive texts from us, Westlake Tint Co. may send you text messages about your quote, appointment reminders and confirmations, and customer service follow-ups. Consent to receive text messages is not a condition of any purchase.
- Frequency: message frequency varies based on your request.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time to stop receiving texts. You will receive one message confirming you have been unsubscribed.
- Help: reply HELP for help, or call or text us at (385) 225-6202.
- Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all categories of information sharing described in this policy and will not be shared with any third parties.
4. How we share your information
We share information only as needed to run our business and serve you:
- Service providers who help us operate, such as our customer relationship management and scheduling platform (HighLevel / LeadConnector), our website hosting, and our phone, text and email providers. They may use your information only to provide services to us.
- Legal reasons: when required by law, subpoena or court order, or to protect our rights, customers or the public.
- Business transfers: if our business is sold or merged, customer information may transfer to the new owner, subject to this policy.
We never sell, rent or trade your personal information, and we do not share your mobile number or text opt-in information with anyone for their own marketing.
5. Cookies and third-party tools
Our website uses cookies and similar technologies, some set by third-party tools we use:
- Website and booking platform (HighLevel / LeadConnector) to host our pages and run our online calendar.
- Google Maps to show our shop location.
- Web fonts (Fontshare) to display our site text.
- Analytics and advertising tools (such as Google Analytics or the Meta Pixel), if enabled, to understand site traffic and measure our ads.
These providers have their own privacy policies. You can block or delete cookies in your browser settings; parts of the site, such as the booking calendar, may not work correctly without them.
6. How long we keep your information
We keep your information for as long as needed to provide our services, support your lifetime warranty, and meet our legal, tax and accounting obligations. When it is no longer needed, we delete it or make it anonymous.
7. Security
We use reasonable administrative, technical and physical safeguards to protect your information, and our website is served over an encrypted (HTTPS) connection. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
8. Your choices and rights
- Access, correction and deletion: you can ask us what information we have about you, ask us to correct it, or ask us to delete it.
- Text messages: reply STOP to any text to opt out.
- Email: use the unsubscribe link in any marketing email, or contact us.
Utah residents may have additional rights under the Utah Consumer Privacy Act where it applies. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.
9. Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Your continued use of our website or services after an update means you accept the revised policy.
11. Contact us
Questions about this policy or your information? Reach out: